Executive Protection Transport Privacy Statement
Executive Protection Transport and its affiliated entities (collectively, “Executive Protection Transport “, ” us” or ” we“) are committed to protecting your privacy. This Privacy Statement describes Executive Protection Transport’s information practices and the choices available to you regarding Executive Protection Transport’s use of information that can be used to identify you (” Personal Data“).
If you are in the European Union (” EU“), please pay particular attention to the information for EU users in Section 6 below.
Executive Protection Transport respects your privacy and will only process and use your information as part of providing you with our services. This document outlines our business practices on the use of personal information. We engage with our customers through our Call Center, Mobile App and our Website, collectively referred to herein as “Transportation Services”.
If you have any questions about our Privacy Statement, you can contact your Account Manager.
The Data We Process
Depending on how you interact with us either directly or through your authorized agent/booker, we process different kinds of data and in different ways. Some data is automatically processed if you communicated with us through our Call Center or use our Products (i.e., Channels). Data is only processed if you or your authorized agent/booker actively submit it to us (like using our web forms to create/update a reservation or use our mobile app or website to get in touch with us. We need to process your personal information in order to provide the service and run our business. By accepting our Terms and Conditions as outlined in your order confirmation and our website, you and/or your authorized agent/booker are confirming that you have read and understand this policy, including how and why we use your information.
Data we collect and/or process while Providing our Transportation Services or if you communicate with us via any of our Channels:
- Registration, Account Setup, Service Usage: In order to set up an account, you need to provide a valid email address, full name, phone number and password. In order to book a ride, you need to provide a pick-up address, and credit card information. We may need to store encrypted credit card information and use it for both billing and payment purposes.
- Even if you are only a visitor to our websites or user of the Mobile App, your computer or device automatically sends technical information to our web servers that we store in log files, including the following ” Website Usage Data“:
- Date and time of the visit and the duration of use of the Site.
- The IP address of your device as well as your internet service provider (ISP).
- The referral/exit URL.
- The visited subsites of the Site.
- Clickstream data; and
- Information about your device (type of device, browser type and version, as well as settings, installed plug-ins, operating system).
We process Website Usage Data to allow you to surf the Site and to ensure its functionality. We also process Website Usage Data to perform analyses on the performance of the Site, to continuously improve the Site and correct errors, to ensure IT security and operation of our systems, as well as to prevent or uncover abuse. We further process this data in aggregated or pseudonymized form to analyze trends, administer the Sites, track users’ movements around the Sites, and to gather demographic information about our user base as a whole or to improve marketing (including serving you personalized, interest- based ads) as well as the user experience on our Site and guaranteeing the safety of our IT systems.
We may also automatically collect device-specific information when you install, access, or use our Transportation Services. This information may include information such as the hardware model, operating system information, app version, app usage and debugging information, browser information, and device identifiers.
Cookies: We use the following types of cookies (you may adjust the cookie settings in your browser at any time):
Required Cookies – These cookies are required to enable core site functionality.
- Remember log-in details and provide secure log-in
- Provide secure log-in
- Remember your task or transaction progress.
- Remember how far you are through an order.
Functional Cookies – These cookies enable additional functionality like saving preferences, allowing social interactions, and analyzing usage for site optimization.
- Analyze site usage to provide custom content.
- Remember your log-in details.
- Conduct analytics to optimize site functionality.
- Remember what is in your shopping cart.
- Allow third parties to provide social sharing tools.
- Make sure the website looks consistent.
Data we process only if you submit it to us:
When you interact with us through any of our Channels, you can submit Personal Data to us in various situations, including:
Account Data: On some of our Channels (“Interactive Channels”), you can register for an account with your e-mail address, a password and/or encrypted credit card information you create. If you register, you will automatically create an account you can use to manage your Profile and Communication settings, including making updates to your Personal Data. On Interactive Sites, you can create a profile, which may include your Personal Data. We will store your account data for you to be able to communicate with others on our interactive Sites.
Location Information: When you use our Mobile App, you may consent to share your geo-location details with Executive Protection Transport in order to automatically set your pick-up location. We may use and store information about your location to provide features and to improve and customize the Transportation Services. We will only share your geo-location details with third parties in order to provide you with the Transportation Services.
Feedback Information: When using the app and with your consent, Executive Protection Transport will use your transportation reservation data in order for you to more easily provide feedback about your experience with the App and the service.
Analytics Information: We use data analytics to ensure site functionality and improve the Transportation Services. We use mobile analytics software to allow us to understand the functionality of the App on your phone. This software may record information such as how often you use the App, what happens within the App, aggregated usage, performance data, app errors and debugging information, and where the App was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the mobile application.
Affiliated Passenger Information: Executive Protection Transport may receive or obtain information (for example, an email address) about a person who is not a registered with Executive Protection Transport (an “affiliated passenger”) in connection with certain Executive Protection Transport features (e.g., when an additional passenger is added to the ride booking). Affiliated Passenger information is used only for the purposes disclosed when it was submitted to Executive Protection Transport.
Transaction Data: In relation to your transportation request you may make online or over the telephone, we will process your contact and billing information, such as your name, address, and credit card information. You can view the exact information required in the form provided at point of purchase. We will only use this data to provide transportation services, for billing purposes, and for internal accounting.